Politique de remboursement

St. James Watch Co. offers a 45-day return request period from the date the last item in your order is delivered. This voluntary policy is in addition to your legal rights. Rights relating to faulty, damaged, misdescribed or undelivered goods may continue beyond 45 days.

Requesting a return

Request a return or cancellation through your customer account. Sign in using the email address from your order, open the relevant order, and choose the available return or cancellation action. You can request cancellation until an item is fulfilled. If an action is unavailable, email support@stjameswatchco.com; this does not restrict your statutory rights.

Our 45-day return window begins when the last item in the order is delivered. If the final day falls on a weekend or holiday, the request period extends to the next business day.

Email support@stjameswatchco.com within 45 days of delivery. Include your order number or other proof of purchase and the item you wish to return. A reason is helpful but is not required to exercise a statutory cancellation right. If there is a fault, please describe it and include photographs if available.

Our support team will provide return instructions and the appropriate return address. Please contact us before shipping so that your return reaches the correct facility. An email sent within the applicable deadline records your request; our response time does not shorten your rights. No prior approval is required to give a valid statutory cancellation notice.

Condition of change-of-mind returns

For our voluntary 45-day policy, return the watch unworn, unaltered and in its original condition, with the packaging, accessories, manuals and other items supplied. Please handle it carefully while inspecting it. Watches worn beyond inspection, scratched, resized, engraved or otherwise altered after delivery may not qualify for a voluntary change-of-mind return.

These conditions do not prevent a claim for a pre-existing defect, damage in delivery or an incorrect description. Original packaging is not a condition of your statutory rights. Where statutory cancellation rights apply, you may inspect the item as you reasonably would in a shop; any lawful deduction for diminished value will be explained and limited to handling beyond what is necessary to assess the item.

Return shipping and charges

You pay the direct cost of returning an item because you changed your mind, unless we agree otherwise or the law requires us to pay. For a defective, damaged or incorrect item, we will provide a suitable return method or reimburse reasonable return costs. Contact us to arrange this before incurring expenses where possible.

Pack the watch securely. We recommend tracked shipping and retaining proof of dispatch. We do not charge a restocking fee. Original delivery charges are refunded when required by law or when the return results from our error. For other voluntary change-of-mind returns, original delivery charges are not refunded.

Import charges paid directly to a customs authority or another third party are not payments received by us. You may need to request repayment from that party. This does not limit any duty we have to reimburse costs under applicable law.

Damaged, defective or incorrect items

Contact us as soon as you discover a problem. Reporting visible transit damage promptly helps us investigate, but there is no 48-hour cut-off for your legal rights. Keep any available photographs and packaging while we assess the issue.

We will provide the repair, replacement, refund or other remedy required by the circumstances and applicable law. The 45-day change-of-mind period does not limit statutory guarantees or any commercial warranty provided with your purchase.

Refunds

We will inspect returned goods promptly and explain the outcome by email. For eligible voluntary returns, we issue the refund within 14 calendar days after receiving the item. A shorter legal deadline takes priority. Refunds go to the original payment method unless you expressly agree to another permitted method, at no additional refund fee.

Your bank or payment provider may take additional time to show a refund after we issue it. Contact support@stjameswatchco.com if you need help tracing a refund.

United Kingdom and European cancellation rights

Where UK or European Economic Area distance-selling cancellation rights apply, you may notify us of cancellation without giving a reason within 14 days after delivery and send the goods back within 14 days after that notice. Statutory exceptions, such as goods made to your specifications or clearly personalized, may apply; they do not remove remedies for faulty goods.

For a qualifying cancellation of the whole order, we refund the goods and the least expensive standard outbound delivery offered. We issue the refund within 14 days of your notice, but may withhold it until we receive the goods or evidence that you sent them back, whichever occurs first. You pay direct return shipping costs unless the goods are faulty or we are legally responsible for those costs.

Other consumer protections

Australian customers retain all non-excludable guarantees under the Australian Consumer Law. These include a choice of refund or replacement for a major product failure and appropriate remedies for other failures. New Zealand customers retain their rights under the Consumer Guarantees Act. Customers in Canada, the United States and other destinations retain the protections of the laws that apply to their purchase. None of these rights is limited to our 45-day voluntary return period.

Exchanges and cancellations

Contact us to request an exchange; availability and any price difference will be explained before you agree. To cancel or correct an order before dispatch, email us immediately. We will try to stop fulfillment. If the parcel has already been dispatched, we will explain the return process. This does not restrict any statutory right to cancel.

Contact

St. James Watch Co.
stjameswatchco.com
support@stjameswatchco.com