Política de envío

This policy explains processing, delivery and shipping support for orders placed at stjameswatchco.com.

Destinations and shipping charges

Our principal markets are the United States, Canada, Australia, New Zealand and the United Kingdom. Delivery to other countries is available where checkout offers a shipping method for your address. Availability can depend on the product and destination.

Available shipping services, charges and any free-shipping offer are shown at checkout before payment. We do not promise free delivery to every destination. If we cannot fulfill an accepted order, we will contact you and refund any amount paid for the unfulfilled goods and associated delivery.

Processing and dispatch

Orders normally take 1–3 business days to process and dispatch after confirmation. Business days are Monday through Friday, excluding public holidays. Payment or address verification may require additional information; we will contact you when needed.

Estimated delivery

For the United States, Canada, Australia, New Zealand and the United Kingdom, delivery normally takes 7–15 business days after dispatch. Including processing, the usual total estimate is 8–18 business days from order confirmation.

Other destinations can take longer. Any estimate displayed for the selected service at checkout applies to that service. If no estimate is provided for your destination, contact support@stjameswatchco.com before ordering for a time-sensitive occasion.

These are estimates, not guaranteed arrival dates. Customs inspections, holidays, weather and carrier disruption can affect transit. These events do not remove your legal rights relating to late delivery or non-delivery.

Tracking and split shipments

We send an order confirmation to the email address used at checkout. Tracking information is sent when it becomes available; carrier scans may take time to appear. Contact us with your order number if you have not received dispatch information after the normal processing period.

Items may ship separately. If we split an order, we will not charge extra shipping solely because we chose to divide it.

Delays and cancellations

If we cannot dispatch within the promised timeframe, we will notify you of the delay, provide an updated estimate where available, and offer the cancellation and refund options required by law. Where consent to a delay is required, we will obtain it. We will not treat silence as agreement when the law requires affirmative consent.

Contact us if an order is overdue, missing or needed by an agreed essential date. We will investigate and provide a replacement, refund or other appropriate remedy. Carrier investigations do not override applicable refund or cancellation deadlines.

Taxes, duties and customs

Taxes or duties collected by us are identified during checkout. Where clearly disclosed before purchase and permitted by law, import taxes, customs duties or carrier clearance charges not collected at checkout may be payable to the relevant authority or carrier. We remain responsible for charges that applicable law requires us to collect or bear.

Customs clearance can affect delivery times. We do not guarantee that international orders are free of import charges.

Address corrections and unsuccessful delivery

Check your shipping address before ordering. If it needs correcting, email us immediately; changes may be unavailable once dispatch has begun. If a parcel is returned because of an incorrect address, refusal or failure to collect, we will contact you about the available options and any lawful, reasonable additional cost before arranging another shipment.

No blanket loss of refund rights applies to returned or unclaimed parcels. Any permitted deduction will be explained and will not reduce mandatory consumer protections.

Missing or damaged parcels

If tracking says delivered but the parcel is missing, check the delivery location and with anyone who may have accepted it, then contact us. A carrier scan alone does not remove your rights. We remain your contact for resolving delivery problems.

If an item arrives damaged or incorrect, email us with your order number, a description and photographs if available. Keep the packaging while we assess the issue. Prompt reporting is helpful, but there is no 48-hour cut-off for statutory claims. We will arrange the remedy required by applicable law, including reasonable return costs where we are responsible.

Returns and support

Our Return and Refund Policy provides a 45-day return request period and explains additional consumer rights.

St. James Watch Co.
support@stjameswatchco.com